Pay-Per-View Questions
Why can't I view the movies on the site?
There can be a variety of reasons you may not be able to view the movies. Here are things that you can try to correct the problem:
- Windows Media Player:
You should make sure that you have the latest version of Windows Media Player available for your Operating System.- Windows XP, VISTA and WINDOWS 7
If you do not have the latest version of Windows Media Player you will have to upgrade your Media Player. CLICK HERE to download the latest version of Windows Media Player for Windows XP, VISTA and WINDOWS 7.
In WINDOWS VISTA and WINDOWS 7 you cannot download the latest version of Windows Media Player. Please go to step 7 - Adjustments To Windows Media Player Settings
- Windows XP, VISTA and WINDOWS 7
- Player Preference
The movies will automatically open in the classic player. If the movies do not play we suggest that you change your Player Preference. Click MY ACCOUNT. On the Personal Preferences page go to Player Preference and change the option to WINDOWS MEDIA PLAYER and click Update Preference. This change will open the movies directly in Windows Media Player. -
If changing to WINDOWS MEDIA PLAYER does not work, change your Player Preference to Silverlight and click Update Preference. Go to a movie and click the PLAY link. This will now open the player window for you and a SILVERLIGHT logo box displayed inside the player. Click on "Install Microsoft SilverLight". The "INSTALL SILVERLIGHT" page will open. MAXIMIZE the page. Click the "CLICK TO INSTALL" button. You will get a FILE DOWNLOAD - SECURITY WARNING dialog box. Click RUN and SilverLight will download. On the second SECURITY WARNING dialog box click RUN. On the "INSTALL SILVERLIGHT" popup click the "INSTALL NOW" button. SilverLight will be installed. Click "CLOSE" on the popup when the installation is successful. Close the "INSTALL SILVERLIGHT" page.
Go back to the site and click the PLAY link for the movie and the movie will play using SilverLight.
- ULTRA Streaming Movies
Many movies on our site are now available in ULTRA streams - formerly 1MB streams. If you view an ULTRA stream and you experience choppy streaming or repetitive buffering or other issues your Internet connection speed is not fast enough or your computer may not be fast or powerful enough to handle ULTRA streams. You will need to stream the movies using the HIGH SPEED play link. - Adjustments To Windows Media Player Settings – WINDOWS PC USERS ONLY:
- Network settings on Windows Media Player:
Click the "NETWORK" tab. Under STREAMING PROTOCOLS make sure that Multicast, TCP, and HTTP are checked. If UDP is checked please UNCHECK it.
Under "STREAMING PROXY SETTINGS", highlight "HTTP" and click the "CONFIGURE" button. On the CONFIGURE PROTOCOL popup check "AUTO DETECT PROXY SETTINGS" and click OK. - Performance settings on Windows Media Player:
Open Media Player and click Tools then Options from the drop menu. On the Options popup click the Performance tab. Click the radio button for "Detect Connection Speed". If this is already checked, you may need to set it manually by clicking the radio button "Choose Connection Speed" and then from the drop menu choose a speed that is appropriate to your connection. If you are still seeing issues with performance try other speeds until you find one that is suitable.
- File Types settings on Windows Media Player: Open Media Player and click Tools then Options from the drop menu. On the Options popup click the File Types tab. Under File Types make sure the following are checked: Windows Media File (asf), Windows Media Audio File (wma), and Windows Media Video File (wmv). If any of these are not checked put a check mark in the box next to the entry and click APPLY and OK.
- Player settings on Windows Media Player:
Open Media Player and click Tools then Options from the drop menu. On the Options popup click the PLAYER tab and under "Player settings" check the box next to "Connect to the Internet (overrides other commands)". Click APPLY and OK. Then close Media Player.
- Network settings on Windows Media Player:
- For MAC OSX Users:
The best way to view our videos on a MAC is with Microsoft's SILVERLIGHT player. This is a browser plug-in player that is compatible with FireFox and Safari.
To install Silverlight:
Logon to the site and click MY ACCOUNT. On the personal preferences page go to Player Preference and change the option to SILVERLIGHT. Go to a movie and click the PLAY link. This will now open the player window for you and there will be a SILVERLIGHT logo box displayed. Click the DOWNWARD POINTING ARROW next to "Get Microsoft SilverLight". You will get an "Opening SilverLight" dialog box. Check "save to disk" and click OK. On the "Downloads" dialog box for SilverLight 1.0 dmg click OPEN. Then open "SilverLight.pkg". SilverLight will then install. Logoff the site then close and QUIT your browser. Open a new FireFox browser and logon to the site and click a PLAY link for a movie and the movie will play in the embedded player using SilverLight.
I clicked Play and Windows Media Player connected and went to Ready but the Media Player screen is black. The movie is not playing. What is wrong?
Place your mouse pointer in the center of where the movie should play and RIGHT CLICK. A drop menu will be displayed. Click "Error Details." A popup will be displayed containing an error message. Please send us the COMPLETE TEXT of the error message that is displayed. To send us an e-mail click HERE.
